Privacy policy

This policy explains how we process the personal data you provide through this website, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD).

Data controller

  • Owner: Sando Restauración & Catering, S.L.
  • Trade name: MATRICE Restaurant
  • Tax ID: B87861985
  • Registered address: Calle Silva 2, planta 4, 28013 Madrid, España
  • Email:
  • Phone: +34 915 47 99 11

What data we process and why

  • Enquiries and contact: the data you send us through a form, by email or by phone (name, contact details and message), in order to reply to you.
  • Bookings, orders and requests: the data needed to handle your request and, where applicable, the contractual relationship.
  • Events and invitations: if you reply to an invitation or sign up for an event, the details of your reply, in order to organise it.
  • Marketing communications: only if you expressly agree, to send you information about our products and services.
  • Browsing: technical data about your visit (pages viewed, device, language) to measure and improve the website, as explained in the cookie policy.
  • Table reservations: if you book a table through this website, the reservation details (name, contact details, date, party size and requests) to manage it, remind you of it and serve you better on later visits. If you do not turn up for a confirmed reservation without cancelling it, we record that. If you or your companions tell us about allergies, intolerances or diets, we process them only with each person's explicit consent, to serve you on that visit, and remove them from the reservation a few days later, unless the person asks us to remember them in their profile.

We do not make automated decisions or build profiles that have legal effects on you.

Legal basis

  • Your consent: marketing communications, non-essential cookies and the enquiries you send us.
  • The performance of a contract or of pre-contractual steps you ask for: bookings, orders and quotes.
  • Compliance with legal obligations, such as tax and accounting obligations.
  • Our legitimate interest in answering your enquiries and in the security and aggregate measurement of the website.
  • Our legitimate interest, shared with the other restaurants that use the same reservation system, in reducing no-shows: you may object to that processing.

You may withdraw your consent at any time, without affecting processing carried out before you withdrew it.

How long we keep it

We keep data for as long as it is needed for the purpose for which it was collected and, afterwards, for the legal periods during which liabilities may arise. Data used for marketing communications is kept until you withdraw your consent.

Recipients

We do not share your data with third parties unless required by law. The providers that supply our technology services (website hosting and management, email) only access it on our behalf, as data processors, under contract and within the European Economic Area.

The reservation system of this website is shared with other restaurants. If you do not turn up for a confirmed reservation without cancelling it, the count of such no-shows over the last twelve months (the number only: never your contact details, which restaurant it was or what you ordered) is visible to another restaurant on the same system when you book there with the same email or phone number, and it may ask you for a confirmation or a deposit to hold the table.

If you accept their cookies, Google may process browsing data outside the European Economic Area (United States), under the EU-US Data Privacy Framework and standard contractual clauses.

Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction of processing and portability by writing to or in writing to Calle Silva 2, planta 4, 28013 Madrid, stating which right you are exercising. If you believe we have not handled your request properly, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

Minors

This website is not aimed at children under 14. If you are under that age, please do not give us any data without the consent of your parents or guardians.

Security

We apply appropriate technical and organisational measures, including encrypted connections, to protect your data against loss, misuse or unauthorised access.

Last updated: October 14, 2026